THE CRIMSON GROUP, INC.
CONSULTING AND LEADERSHIP TRAINING IN HEALTH CARE
Home Programs Faculty Research Curriculum Center Public Resources My Account
Member Sign In
Shopping Cart  
My Account
My E-Packets
Browse Bibliography:
By Keywords:
 

By Type:
New/Updated Items
Popular Items
Cases
Background Notes
Primers and Books

By Functional Area:
Finance/Financial Management
Financial Accounting
Financial Analysis and Management
General Management
Management Accounting
Management Control Systems
Marketing
Operations Management
Organizational Behavior

By Setting:
Developing Country
For Profit
Health Policy
Healthcare Management
Nonprofit
Nonprofit Organization Management
Public Sector Management

Curriculum Center Browse Bibliography Build EPacket Pricing Structure Distribution Process Management Control in Nonprofit Organizations
 

Sign in to see your E-Packets or to create a new E-Packet. Learn more here.

Please note that clicking on the "Add" link will put the item in your E-Packet. If you wish to order an item outside of an E-Packet, or obtain an inspection copy of an item, you must first click on the item's title, which will take you to a page containing a detailed description of it. If, after reviewing this information, you wish to order the item, you then can click on either the "Add to Cart" or "Free Inspection Copy" buttons to have the item placed in your shopping cart. If you click on "Add to Cart" you will be charged a copyright fee for the item, which will be multiplied by the number of copies you request.

Also, please note that if you wish to change E-Packets in the shopping cart, you will need to return to the My E-Packets tab in My Account and move the appropriate E-Packet into the shopping cart. Only one E-Packet may be in your shopping cart at a time.


20 Items by Heineke, Janelle Found: New/Updated Item  New/Updated Item  |   Popular Item  Popular Item

Title (click on title for details)Author(s)PagesTNSettingFunctional AreaLevelEP
Ergonomics Consultants (A)
Deals with a market analysis and other matters associated with forming a new consulting business
Heineke, Janelle
3 No
Nonprofit
General Management
Marketing
Operations Management
BEG Add
Ergonomics Consultants (B)
Market analysis and other matters associated with forming a new consulting business
Heineke, Janelle
2 No
Nonprofit
General Management
Marketing
Operations Management
BEG Add
Improving Customer Satisfaction in the Office of Personnel (A)
The (A) case lays out a problem with customer satisfaction, and presents a survey as well as some data on phone calls. Students must produce a run chart of calls and a process flow diagram of an office procedure. The (B) case shows the results of the survey. Students must prepare scatter plots, a Pareto diagram, and a fishbone diagram. They then must consider solutions.
Heineke, Janelle
5 Yes
Nonprofit
Operations Management
INT Add
Improving Customer Satisfaction in the Office of Personnel (B)
The (A) case lays out a problem with customer satisfaction, and presents a survey as well as some data on phone calls. Students must produce a run chart of calls and a process flow diagram of an office procedure. The (B) case shows the results of the survey. Students must prepare scatter plots, a Pareto diagram, and a fishbone diagram. They then must consider solutions.
Heineke, Janelle
2 Yes
Nonprofit
Operations Management
INT Add
Laverne General Hospital: Process Improvement in the Operating Room
Contains detailed charts and schedules of pre- and post-change in managing the hospital's operating rooms. Students must figure out if some significant changes have taken place, and, if so, what they are and whether they are sustainable.
Heineke, Janelle
24 No
Healthcare Management
Operations Management
INT Add
Laverne General Hospital: The Orthopedic Center
Contains some minimal information from the other Laverne case, but is stand-alone. Asks students to determine what other organizational processes have been at work to achieve the success in the OR and how, if at all, those processes will need to be modified when the hospital "exports" the system to its soon-to-be-opened orthopedic center.
Young, David W.
Heineke, Janelle
26 Yes
Healthcare Management
General Management
INT Add
MASSBAY Pediatric Service: Designing the New Unit Popular Item
An OM case in which students must determine the factors that should be considered in forecasting future demand for the Pediatric Group Practice, and relate them to matters such as exam room requirements, the current process flow. some proposed changes in scheduling method, and a redesign of the support staff function.
Heineke, Janelle
11 Yes
Healthcare Management
Operations Management
BEG Add
New England Health Plan
An OM case concerning some tricky issues in scheduling the operating room
Heineke, Janelle
10 No
Healthcare Management
Operations Management
BEG Add
New England Medical Center: Lab Central Receiving Area
An OM case concerning managing demand in an environment with a great deal of variation
Heineke, Janelle
7 No
Healthcare Management
Operations Management
BEG Add
Note on Effective Business Writing
Some simple techniques to help students present their ideas more clearly and powerfully.
Heineke, Janelle
7 No
For Profit
Nonprofit
General Management
Organizational Behavior
BEG Add
Note on Lean Operations
Discusses the evolution of production systems, from Frederick Taylor to the present. Includes a discussion of the fundamentals of “lean production,” just-in-time production, Kanban production control systems, involvement of the workforce in improving operations, performance measurement, the Shingo Prize, and how the concepts can be applied to service organizations.
Heineke, Janelle
12 No
For Profit
Nonprofit
Operations Management
BEG Add
Note on Operations Strategy
The “classic” competitive dimensions are cost (low price), quality (high quality), flexibility (ability to respond to changes in demand volume and product mix) and delivery (speed of service). During the last decade or so, service has been added to these competitive priorities. This note discusses why and how.
Heineke, Janelle
3 No
For Profit
Nonprofit
General Management
Operations Management
BEG Add
Note on Process Analysis
A note on the techniques for undertaking process analysis. Includes (1) creating a process flow diagram, (2) analyzing the operating unit structure, (3) analyzing the work flow, and (4) evaluating the overall process.
Heineke, Janelle
11 No
Nonprofit
Operations Management
BEG Add
Note on Process Analysis in Health Care
Discusses the concept of a process flow diagram, and how it can be used to assess matters such as work centers, processing time, cycle time, capacity. Also discusses measuring performance (cost, quality, flexibility, delivery, and service)
Heineke, Janelle
9 No
Healthcare Management
Operations Management
BEG Add
Note on Quality Tools
Discusses the seven basic quality tools and how to use them.
Heineke, Janelle
17 No
For Profit
Nonprofit
General Management
Operations Management
Organizational Behavior
BEG Add
Note on Services and Service Quality
Discusses the unique challenges associated with managing service operations and with delivering service quality, and introduces several models and tools for service operations managers.
Heineke, Janelle
9 No
For Profit
Nonprofit
Operations Management
BEG Add
Note on Six Sigma
Explains what Six Sigma is and how to undertake a quality improvement effort using its concepts.
Heineke, Janelle
4 No
For Profit
Nonprofit
Operations Management
Organizational Behavior
BEG Add
Note on Total Quality Management, and the Contributions of Quality Theorists
Discuss the history of the TQM movement from W. Edwards Deming to David Garvin, explaining briefly the contributions of each.
Heineke, Janelle
7 No
For Profit
Healthcare Management
Nonprofit
General Management
Operations Management
INT Add
Office of Personnel
Describes a series of interactions a faculty member has with the office of personnel in an effort to obtain an ID card with a photo. Raises many questions about quality, service, and responsibility
Heineke, Janelle
2 Yes
Nonprofit
Operations Management
BEG Add
Penn State Children's Hospital: The Oncology Infusion Room
Managing variability in demand in a capacity-constrained environment.
Heineke, Janelle
7 No
Healthcare Management
Operations Management
BEG Add