Hospital San Pedro
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A letter from an upset citizen describes how a health system works in reality. Students must prepare a flow chart based on the letter, and then recommend changes. |
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Garcia-Prat |
Young, David W. |
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3
|
Yes
|
Health Policy |
Healthcare Management |
|
Management Control Systems |
Operations Management |
|
BEG
|
Add
|
MASSBAY Pediatric Service: Designing the New Unit
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An OM case in which students must determine the factors that should be considered in forecasting future demand for the Pediatric Group Practice, and relate them to matters such as exam room requirements, the current process flow. some proposed changes in scheduling method, and a redesign of the support staff function. |
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11
|
Yes
| | |
BEG
|
Add
|
| |
7
|
No
| | |
BEG
|
Add
|
Note on Lean Operations
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Discusses the evolution of production systems, from Frederick Taylor to the present. Includes a discussion of the fundamentals of “lean production,” just-in-time production, Kanban production control systems, involvement of the workforce in improving operations, performance measurement, the Shingo Prize, and how the concepts can be applied to service organizations.
|
| |
12
|
No
| | |
BEG
|
Add
|
Note on Operations Strategy
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The “classic” competitive dimensions are cost (low price), quality (high quality), flexibility (ability to respond to changes in demand volume and product mix) and delivery (speed of service). During the last decade or so, service has been added to these competitive priorities. This note discusses why and how. |
| |
3
|
No
| |
General Management |
Operations Management |
|
BEG
|
Add
|
Note on Process Analysis in Health Care
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Discusses the concept of a process flow diagram, and how it can be used to assess matters such as work centers, processing time, cycle time, capacity. Also discusses measuring performance (cost, quality, flexibility, delivery, and service) |
| |
9
|
No
| | |
BEG
|
Add
|
| |
17
|
No
| |
General Management |
Operations Management |
Organizational Behavior |
|
BEG
|
Add
|
Note on Services and Service Quality
|
Discusses the unique challenges associated with managing service operations and with delivering service quality, and introduces several models and tools for service operations managers. |
| |
9
|
No
| | |
BEG
|
Add
|
Note on Six Sigma
|
Explains what Six Sigma is and how to undertake a quality improvement effort using its concepts.
|
| |
4
|
No
| |
Operations Management |
Organizational Behavior |
|
BEG
|
Add
|
| |
6
|
No
|
For Profit |
Nonprofit |
Nonprofit Organization Management |
| |
BEG
|
Add
|
| |
7
|
No
| | |
BEG
|
Add
|